• What do I do if my item arrives damaged or defective?
• What if I am experiencing a technical problem with my product?

What do I do if my item arrives damaged or defective?
We take extra effort to ensure that your merchandise arrives safely. However, accidents do happen. When they do, you can help us to handle your claim quickly and efficiently by following a few simple guidelines.

Always thoroughly inspect the product upon delivery. Open all boxes, remove the packaging and take extra care to inspect the product. If the unit is damaged or if the packaging is significantly damaged, please contact our Customer Service department within 2 business days of receipt of the product to initiate a claim.

Back to Top


What if I am experiencing a technical problem with my product?
If you are experiencing a technical issue (the item looks fine but does not function as expected) please contact the Technical Support or Warranty Support number found in the products Owners Guide or Warranty Card. If the manufacturer fails to provide a satisfactory solution to the technical problem, please contact our Customer Service Department and include any case number or service number that the technician may have provided. You can find a list of manufacturer's technical support phone numbers here.

For additional information regarding items delivered by Freight, please see this link.

Back to Top